Customer Relationship Management is a category of software that centralizes customer data, communications, and pipeline activity so sales, marketing, and service teams work from one source of truth. Modern CRMs include automation, reporting, and AI-assisted workflows on top of the core record-keeping function.
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CRM
Articles tagged CRM
Llama
Meta Llama 4 for CRM Agents
Scout (109B, 10M context) and Maverick (400B). Multimodal. Mixture-of-experts. When Llama 4 fits CRM workloads.
Dynamics 365
Microsoft Dynamics 365 Sales: A Practical Overview
What Sales actually does, how it fits with the rest of D365, key configurations, and the features that drive real pipeline value.
CRM
April 2026 CRM News Roundup
Summer '26 release, TDX 2026, HubSpot Breeze outcome pricing, ServiceNow AI-native, D365 Wave 1 — the month's signal.
Zoho
Zoho CRM Automation: A Deep Dive
Workflows, blueprints, custom functions, and the automation patterns that replace manual admin in Zoho.
Security
CRM Security Posture for 2026
AI agents, MCP, multi-vendor coordination — CRM security posture needs to evolve. What to focus on this year.
CRM
Low-Code CRM Platforms: The Practical View
Power Platform, Zoho Creator, App Engine, HubSpot custom code — comparing low-code extensibility across major CRMs.