Welcome to the first weekly dispatch from CRM Curator. If you signed up from the homepage and were waiting on the inbox to wake up — sorry it took a beat. We wanted the publication itself to settle before the letter started landing.
What this is
One letter, every Friday. Three things only:
- One considered take — usually a 200-word read on something happening across the CRM platforms we cover (Salesforce, ServiceNow, Dynamics 365, HubSpot, Zoho, Freshworks). No release-note regurgitation.
- Three links worth your time — pulled from the week’s editorial work or from elsewhere on the open web.
- One tool to try — small, useful, ideally free.
That’s it. No tracking pixels, no “click here for the full post,” no upsells. We don’t share addresses. Reply directly if you want to push back on a take or surface something we missed.
The take this week: spring releases are landing differently in 2026
Every spring brings the same rhythm — Salesforce, ServiceNow, and Microsoft each ship a release window, the analyst posts go up, and admin teams scramble through the impact-assessment checklists. What’s different this year is how much of the release surface area is now agent-shaped: Agentforce action design, Now Assist skill modeling, Copilot Studio orchestration, Breeze. The features themselves are familiar — chatbots, workflow accelerators, decision support. The framing has changed: vendors are now selling these as autonomous units of work, not as tools that augment a human.
That framing has operational implications most release deep-dives still skip — agent observability, cost-per-resolution accounting, and what counts as a “good” agent test. Expect us to spend the next eight weeks unpacking each of those.
Three from the archive, worth your time
- Apex Async Options Decoded: Queueable, Batch, Future, Scheduled — when to use each, with the gotchas the docs leave out.
- ServiceNow Flow Designer subflow vs action: how to decide — a clear decision rule for the choice that quietly governs flow performance at scale.
- Dynamics 365 plugin trace log analysis — the diagnostic everyone reaches for during incidents and forgets to tune the rest of the time.
One tool to try
Pagefind. It’s the static-site search engine powering the search box at the top of this page. Drop a build step in, get a fully-indexed search experience with no servers, no JavaScript framework lock-in, and no per-query cost. We use it ourselves; it’s how a 700+ article archive stays browsable without a Postgres bill.
Reply with what you’d want next week’s take to cover. We read every one.
— The CRM Curator team