Agentforce is Salesforce's AI agent platform. It lets customers build, deploy, and manage AI agents that take actions on Salesforce records — handling cases, qualifying leads, and orchestrating workflows. Agentforce 2.0 launched in 2025; Agentforce 3 followed in 2026.
Glossary · Salesforce
Agentforce
Articles tagged Agentforce
Comparison
Agentforce vs Copilot Studio vs Now Assist: Agent Platforms 2026
Three agentic platforms, three personalities. Reasoning engines, action ecosystems, governance, and which one fits your buyer profile.
Salesforce
Agentforce vs Microsoft Copilot Studio: 2026 Platform Decision
Pricing, agent capabilities, governance, and the deciding factor — which platform you're already on. A practitioner's comparison for enterprise CRM teams.
Salesforce
Agentforce Regression Test Suite
Build and maintain a regression suite for your Agentforce deployments — catch drift before users do.
Salesforce
Agentforce Prospecting: Always-On Lead Generation
Spring 2026 prospecting agent — enriches CRM data with real-time web signals, builds prioritized lead lists 24/7.
Salesforce
Agentforce Agent Evaluation: How to Actually Test Agents
A practical framework for evaluating Agentforce agents — test sets, metrics, graders, and how to catch regressions before production.
MCP
MCP vs IntegrationHub Spokes: When to Use Which
Both give agents access to external systems. Spokes are proven and integrated; MCP is emerging and flexible. The decision framework.