KPI
CRM Metric Calculator: Churn, NPS, CSAT, CES
Calculate key customer success metrics — churn rate, NPS, CSAT, CES — from raw survey counts.
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METRIC
Ready—
How to use
- Pick metric type.
- Enter counts.
- Read computed metric and interpretation.
Frequently asked
Formulas?
Churn = lost/total. NPS = %promoters - %detractors. CSAT = %satisfied. CES = average effort score.