Tag
#Virtual Agent
ServiceNow
Virtual Agent Confidence Thresholds: Tuning Without Breaking Trust
How to tune Virtual Agent confidence thresholds so the bot neither hands off too eagerly nor stubbornly insists on resolving what it cannot.
ServiceNow
Tuning Virtual Agent NLU for Real Conversations, Not Demos
Vendor demos hit 95 percent intent accuracy on five intents. Production has 80. Here is the model lifecycle and the data sampling that closes the gap.
ServiceNow
ServiceNow Virtual Agent: Multi-Turn Context in 2026
2026 expanded Virtual Agent to multi-turn conversations with context retention across sessions — the upgrade that makes VA feel real.
Freshworks
Freshservice Virtual Agent: Knowledge Grounding That Works
The Freshservice virtual agent is only as good as the knowledge you ground it in. Article structure, metadata, and feedback loops that lift accuracy.
ServiceNow
ServiceNow Virtual Agent Setup: A Step-by-Step Guide
Build a Virtual Agent from zero: topics, NLU model, channel integrations, handoff rules, and measuring deflection.