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#Shared Inbox

2 articles tagged Shared Inbox.

Freshworks · Freshworks

Freshdesk Shared Inbox Patterns: From Chaos to Routing

Shared mailboxes in Freshdesk only work with clear ownership rules, observer access, and reply-all guardrails. Three patterns that scale.

2 min read
Zoho · Zoho

Zoho Mail Shared Mailboxes: The Setup Sales Teams Actually Need

sales@ and partners@ inboxes are where leads die. Here is the shared-mailbox config plus CRM routing that turns them into accountable queues.

2 min read