Tag
#Search
Freshworks
Freshservice KB Relevance Scoring: Tuning the Self-Service Engine
Why your top result is the wrong one. Boosters, decay, synonym dictionaries, and the deflection metrics that tell you if tuning is working.
Dynamics 365
Dataverse Search vs Quick Find: End the Confusion
Two search engines coexist in Dynamics 365 and behave differently. Here is when to use each and how to tune them for production traffic.
Salesforce
AgentExchange Semantic Search: Beyond Keywords
Natural-language search for apps and agents. What changes for discovery and what it means for ISV listing strategy.
Salesforce
Agentic Enterprise Search on Data 360
Unified search across 200+ external sources, context-aware, agent-coordinated — Salesforce's answer to enterprise knowledge fragmentation.