Tag
#Predictive Intelligence
ServiceNow
Predictive Intelligence Model Lifecycle: From Train to Retire
Most PI models in production were trained once and never refreshed. Here is the lifecycle that keeps classification accuracy from rotting silently.
ServiceNow
Tuning Virtual Agent NLU for Real Conversations, Not Demos
Vendor demos hit 95 percent intent accuracy on five intents. Production has 80. Here is the model lifecycle and the data sampling that closes the gap.