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#Knowledge Management

3 articles tagged Knowledge Management.

ServiceNow · ServiceNow

Rebuilding a Knowledge Management Taxonomy Without Breaking Search

Your KB taxonomy was designed five years ago and nobody finds anything. Here is the rebuild plan that does not invalidate every saved search.

2 min read
ServiceNow · ServiceNow

ServiceNow Knowledge Management: Keep Articles Current

Article lifecycle, approvals, retention, usage analytics, and the governance that keeps KB from becoming landfill.

3 min read
ServiceNow · ServiceNow

Knowledge Versions That Don't Lose Translations

Knowledge version 2 ships and the Spanish article is suddenly stale. A version-aware translation workflow keeps localized content from going dark.

2 min read