Tag
#Generative AI
Salesforce
Prompt Builder Deep Dive: Templates That Actually Work
A practical deep dive into Salesforce Prompt Builder — the four template types, grounding, testing, and patterns that hold up in production.
ServiceNow
Now Assist Prompt Injection Defense: A Practical Threat Model
Now Assist skills that read user-controlled data are an injection vector. Here is the threat model, the guardrails, and the audit query you should run today.
CRM
AI in CRM: A Practical Guide for 2026
The AI features that earned their keep, the ones that didn't, and the governance you need in place.
ServiceNow
ServiceNow Now Assist: The Practical Overview
What Now Assist does today, where it actually helps, how to scope GenAI use cases, and the governance model you can't skip.