Tag
#Evaluation
Evaluation
CRM Agent Leaderboards 2026: How to Read Them, How Not To
Tau-Bench, SWE-bench, CRMArena, vendor self-reports. Most leaderboards are marketing. A practical guide to which signal matters.
Salesforce
Agentforce Agent Evaluation: How to Actually Test Agents
A practical framework for evaluating Agentforce agents — test sets, metrics, graders, and how to catch regressions before production.