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2 articles tagged Contact Center.

Dynamics 365 · Dynamics 365

Dynamics 365 Contact Center: Agentic Operations in 2026

Wave 1's contact center improvements — AI-powered self-service, assisted-service acceleration, operational intelligence.

3 min read
Dynamics 365 · Dynamics 365

D365 Contact Center: Self-Service Acceleration

Wave 1 adds agentic self-service — intents handled end-to-end without agent. Deflection rates move past historical ceilings.

2 min read