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#Canned Responses

2 articles tagged Canned Responses.

Freshworks · Freshworks

Freshdesk Canned Responses: A Localization Strategy That Scales

Translating canned responses into 12 languages is easy. Keeping them in sync across edits, rebrands, and product updates is the engineering problem.

5 min read
Freshworks · Freshworks

Freshdesk Canned Responses: An Architecture That Scales

Canned responses sprawl into hundreds of duplicates without a naming, ownership, and review system. Here is the architecture that keeps them sharp.

1 min read