20 questions
Service Cloud interview questions
Original verified answers. Tag what matters in your dashboard.
- SF-0006 What is Service Cloud? Concept Easy
- SF-0009 What are the objects falls under service clouds? Concept Easy
- SF-0161 What is the difference between service cloud and service cloud automation? Compare Medium
- SF-0162 What is a case? Concept Easy
- SF-0163 What is a solution? Concept Easy
- SF-0164 What are knowledge articles? Concept Easy
- SF-0165 What is an entitlement in salesforce? Concept Medium
- SF-0166 What is an Asset in Salesforce? Concept Easy
- SF-0167 What is SLA? Concept Medium
- SF-0168 What are business hours? Concept Easy
- SF-0169 What are Holidays in salesforce? Concept Easy
- SF-0170 What is web-to-case? Concept Easy
- SF-0171 What is the case auto assignment rule? Concept Medium
- SF-0172 What is the case auto response rule? Concept Medium
- SF-0173 What is the case escalation rule? Concept Medium
- SF-9243 Use Agentforce to automate a customer support use case Scenario Easy
- SF-9302 Automate creation of a follow-up task when a Case is closed Scenario Easy
- SF-9308 Allow users to submit feedback on Knowledge Articles from the Salesforce UI Scenario Easy
- SF-9311 Auto-escalate Cases that have not been updated within 48 hours Scenario Medium
- SF-9319 Track customer support cases coming in via email, phone, and web Scenario Easy
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