GlideRecord is ServiceNow's server-side scripting API for querying, inserting, updating, and deleting records on tables. It is the building block for business rules, scheduled jobs, and script includes.
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GlideRecord
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Articles tagged GlideRecord
ServiceNow
GlideAggregate Count: Real Query Cost in 2026
GlideAggregate.getRowCount() vs GlideRecord.getRowCount() — when each is faster, with benchmark numbers from a 50M-row table.
ServiceNow
CMDB Circular Relationships: Detecting and Breaking the Loops
Circular CI relationships poison dependency views and impact analysis. A graph-traversal pattern in GlideRecord to find them, plus the cleanup discipline.
ServiceNow
GlideRecord Patterns: Query Like a Pro
The GlideRecord idioms that separate performant server-side scripts from the ones that time out at scale.
ServiceNow
GlideRecord Pagination Anti-Patterns That Burn Memory at Scale
Why setLimit alone won't save you on large tables, plus the chunked GlideAggregate pattern senior ServiceNow devs use to keep nodes from OOMing.